Lifeguard Computer Care
For Home and Small Business
Mark sorted problems with both my and my wife's laptops quickly, effectively and well within our budget. He was able to explain the problems in terms that a non-IT person would understand. I would recommend him to anyone.
Greg Insell, Alcester
Just wanted to say a big THANK YOU for providing great support in my hour of need. My computer is critical to the business and when it goes down the business stops as it did earlier today. The fact that you were able to fix/sort the problem immediately during a 30 minute telephone conversation proves that your customer support is 1st class.I will certainly recommend you and your business to anyone else looking for a great service.
Mike Hiley, Alcester
We are so impressed with Mark at Lifeguard - his knowledge is second to none. We recently changed from a desktop to a laptop and Mark has done a great job in doing the transfer. If we ever have any issues with anything, Mark is always there to help. We would highly recommend him!
Andy Currall, Bidford on Avon
Thank you so much for your kind assistance in helping me re-establish my "lost" emails. You were so patient and helpful and I am so grateful. I will certainly recommend your services and you will be my first port of call in future should the big world of computers fail me again!
Helen Gatenby, Stratford upon Avon
Another fantastic job. I had the blue screen of death on my machine. It had been getting progressively worse and worse but after a call to Mark who turned up very quickly as usual, he managed to fix it and fully MOT it at the same time. He fixed it all overnight and even sped up my laptop so it is running faster than it did even when it was new. Thanks again Mark - you are a saviour.
Richard Davies, Alcester
Simply exceptional service. To say Mark goes above and beyond the call of duty is a huge understatement. What started as a random Google search for local IT support turned into the best help and personalised service I think I’ve ever had. Thank you!
Kate Young, Alcester
Would just like to say thanks for getting my printer working with my tablet. I will be passing your number on to friends.
Margaret Woodhouse, Alcester
Mark was able to sort my laptop which had just become so slow it was unusable. With a very quick response he was able to identify the problem and the computer was running as it did when first purchased. He clearly understands his subject very well and I would recommend his services to anyone in a similar position.
Bill G., The Graftons
Thanks for fixing my laptop today Mark. I was very pleased with the prompt service and understandable way you explained everything to me considering my 'old geeza' status. Will be delighted to recommend you to all my friends and family.
Peter Vandrill, Alcester
Thank you for your prompt and efficient service. To have our laptop repaired and returned within 24 hours was extremely helpful.
We shall certainly recommend you to our friends and family.
Jane and David Moorcroft, Alcester
Fast service at half the price of other professional companies. Would definitely use again and recommend to others.
Martin Tisdell, Alcester
I would definitely recommend Mark at Lifeguard Computer Care - I had a major problem with my computer, rang him and he came out to me very quickly. He tried to fix it at my home but needed to take it away. He then rang me the very next morning to say it was fixed and brought it straight back to me working better than ever! His service was prompt, friendly and efficient and I will definitely be using Mark again.
Yvette Rudge, Alcester
Huge thanks to Mark for fixing my son's laptop. It works perfectly now. He even explained and showed me everything he had done. Highly recommended!
Kerry Winter, Alcester
Mark sorted my old broken laptop for me - the hard drive had died a sudden death. A very polite and helpful man, he supplied a new drive and got me back up and running. I had a couple of minor subsequent issues with Windows but it was no bother for Mark to resolve these quickly or me. I would recommend Mark to anyone - very pleased customer!
Sam Green, Alcester
I contacted Mark to help me get rid of a Trojan virus on my desktop computer that had slipped past the Norton antivirus and which I was unable to resolve despite 60 years of experience with computers. This coincided with a Windows 10 'mega-update' that caused him a number of unanticipated problems. He neatly resolved them, rejuvenating the PC so that it is now running many times faster than before.
Paul Gray DSc FRIC, Alcester
Highly recommended to all. If you have a problem, Mark will not only fix it but explain what he has done. Unlike other so-called computer repairers, Mark does the job - thank you for an expert and polite service.
Martyn Edwards, Alcester
Thank you for the prompt and professional repair you did to my computer.
I had spent nearly a full day trying to put it right with information I obtained from Windows.
You did the job in two hours.
Mike Newbrook, Alcester
Mark did a fantastic job of overhauling my crawling desktop and making it like new. Fast and efficient service even when a Windows upgrade caused the whole thing to seize up requiring a complete reinstall. Highly recommended!
Lesley Henderson, Alcester
Thanks so much, Mark, for really sorting both me and my laptop out. You went above and beyond, and I am thrilled to be able to access a relatively fast running machine and to be able to receive and send emails again! I would definitely use you again and thoroughly recommend you to anyone!
Diana Jackson, Alcester
As a small business based in Alcester we needed to find a local company who could sort out all of our IT needs. We had tried several other companies in the past, all of whom proved to be unreliable – removing our machines for days on end with poor communication. Mark from Lifeguard Computer Care put an end to all of our computer problems. He is completely reliable and dependable. He really thought hard about what would be the best backup solution for us and wrote the program himself. He also made suggestions as to which computers/monitors would work best for us and successfully installed them. Having him around means that we can just get on with our work, safe in the knowledge that he will solve any IT problems as and when they crop up. He arrives promptly and is a joy to work with.
Carolyn Hooper & Mark Smith
Kitchen, Tile & Bathroom Gallery, Alcester
I found Mark via Facebook, having asked for recommendations in the Alcester area. He was actually quicker off the mark (no pun intended) than I was as he saw the Facebook request and messaged me. That on its own has never happened to me before - when someone is so proactive that they contact you - a refreshing change!
Mark fitted the new battery, which many people assume is a simple job though this is not so often the case now as manufacturers seem hell-bent on making it almost impossible for an unskilled person to achieve.
I am very happy to say that my laptop is now up and running with its new battery and Mark also tidied up other bits and pieces (drivers) while he was at it. All done very quickly - a real plus point these days!
I would definitely recommend Mark and will certainly contact him in the future if I have any other issues.
Simon Harrisson, Salford Priors
Absolutely brilliant! All our computing problems sorted out with a minimum of fuss.
Thanks again, Mark.
Dawn Coward, Salford Priors
Very, very satisfied with the excellent and VERY speedy service. I would recommend Mark to everyone who has a computer issue.
A first-class service!
Elaine W., Alcester
It was refreshing to find someone in the I.T. world that was patient and understanding of the older generation's hassles with the technical language that it seems only professionals understand, who was able and willing to take the time to translate this into plain English that is easily understood and who would demonstrate the meaning by showing hands-on examples. We shall definitely return for further help with Eileen's laptop after Christmas for similar support. (Please do not take fright over this and leave the country!)
Peter and Eileen Collier, Bidford on Avon
Thank you so much for your generous discount, your time and amazing patience helping me out with this photo issue. I’m so very grateful Mark. As frustrating as this whole situation is, I’m just glad I have some of my precious memories back to look at again, which is priceless.
Sam Heath, Alcester
Thank you so much for all your help today with all my queries. No task or question was too much trouble. I have already recommended you to three friends and am sure they will be in touch soon. I will certainly be back if I have any more computer worries.
Elissa Gillies, Alcester
Thank you Mark for tidying up my computer, things were getting a bit messy following the Windows 10 update recently. You certainly seemed to know what you were doing and at the same time we found you very pleasant company. We have no hesitation in recommending you to others for providing a competent and efficient service. Well done!
Many thanks.
Robin Marshall, Stratford upon Avon
Have just received the most efficient service from Mark in retrieving the files from our recently defunct computer. A very friendly and immediate response and problem solved very quickly. Thank you Mark!
Angela B., Alcester
What can I say - Mark is a godsend! My computer froze on a Sunday morning, a time when I have a lot of work to do on it. I found Mark and gave him a ring thinking that I wouldn't hear back until Monday. He rang straight back and came round to pick up the machine that same day. Overnight, he worked his magic and my machine was back with me Monday morning - faster and more stable than it has been since I first got it. Thank you Mark - I'll be back in touch should anything happen to my wife's or daughter's laptops. A+++ service.
Richard Davies, Alcester
We had problems with wi-fi and also a possible virus on a laptop. We contacted Mark after seeing recommendations on Facebook. He was able to call the following day and spent some time testing internet connections etc. He managed to trace a fault in a particular piece of equipment. We now have a replacement which solves that problem. He took the laptop away to look at it properly, working on it for several hours and managing to get rid of a couple of rather nasty viruses. The laptop is now running like new. I can recommend calling in Mark for any computer related problems.
Paul Unitt, Alcester
Just wanted to say a big thank you to Mark for repairing my computer. He kept me up to date with details of what needed to be done and he checked with me before doing any work. The repair was first class and he did not charge a fortune. I would recommend Mark if you need work done on your computer - I will definitely use him again.
Mandy Worral, Studley
Mark provided a fantastic service. He sorted out my very slow laptop very quickly and efficiently. I can't recommend him highly enough.
Sue Jones, Great Alne
Once again, a first-class job getting my computer running as it should. The work was completed sooner than expected and I am very happy.
Paul Stephens, Alcester
Mark gets top marks from me! I was very impressed with the calm and efficient way he sorted out my problems, and it is huge a relief to have my computer in good working order again. I thoroughly recommend Mark to anyone who needs computer help or advice.
Sarah H., Alcester
Mark did a brilliant job in reviving my laptop. He persisted until he got to the root of the problem and showed great knowledge and skill in solving it. His charges were very fair and I would unhesitatingly recommend him.
Sarah W., Stratford upon Avon.
It was a shock when I went on my e-mail account and found that all my old mail, sent items and 24 hours of new e-mails had disappeared! Not to worry, as Mark arrived promptly and got them all back. I know where I will go when I next have a problem with my computer!
George Kenneth, Alcester
Thanks for your efficiency and for NOT "ripping me off".
Paulette Timms, Alcester
Mark sorted out our recent laptop issues within a day. We were originally recommended to him four years ago when he got us up and running with a new laptop and we'd definitely recommend him to anyone who needed help with any computer issues. He's a lovely, trustworthy guy who explains everything really well and leaves you feeling as though nothing is too much trouble.
Sue Marshall, Studley
Many thanks for the guidance and help to an elderly surfer and the continuing support as life gets more computer-complicated. You are indispensable!
Barbara Grace, Stratford upon Avon
I'm exceptionally happy with how you dealt with my problem. Thank you for going out of your way to fix things as fast as you did. I will be using you in future!
Eileen Reid, Alcester
Excellent and prompt service throughout.
Patrick Howell, Broom
Mark came to repair my computer for me. I immediately got the feeling that he was an honest and trustworthy person, who takes the time to explain everything to you - nothing is too much trouble for him. My computer is fine again. What a relief! I will not hesitate to call on Mark again and would certainly recommend him to my friends and family. A lovely man. Thank you Mark.
Marie Copping, Alcester
Thanks for your help today. All good so far!
Dale Sleath, Alcester
Computer working great, now much faster and printer no longer a problem. I was very impressed by your prompt and efficient service and how you kept on the problem until it was completely solved.
Dave McGrath, Alcester
Thank you Mark for your prompt and friendly service. You have resurrected my laptop back to its speedy self. I will certainly recommend you to my friends and family.
Maurice Burley, Pebworth
Thank you for coming here and putting the relationship between my computer and printer to rights, Mark. Your patience truly astonished me. Many thanks again!
Barbara Keegan, Stratford upon Avon
Mark, thank you so much for sorting me out. Very helpful and nothing too much trouble and even my dogs liked you. I shall definitely be in touch if I have any more problems and will definitely recommend you.
Again, many thanks.
Maureen Godson, Alcester
Mark will work around the clock to sort out your problems - he offers a five star service that knocks PC World out of the park. I've used him several times to resolve major issues with both my desktop and laptop and he always finds an answer.
Lifeguard is a pearl in a sea of poor customer service.
David Webster, London (remote connection)
A big thank you for getting my PC running and the speedy service that you provided - especially on a Sunday night too. I cannot thank you enough. It's not the first time that you have come to my rescue and you are always so helpful and explain everything in layman's terms.
Jane Humphries, Alcester
Again many thanks for your invaluable help. We are gradually learning the formats of the new system and find it quite different from the old XP. We certainly know where to obtain more help should we find we require it.
Tony Woodhouse, Alcester
Thank you Mark for getting my new laptop going and also my iPad and printer. You are absolutely brilliant and so patient in explaining everything. I feel so much more confident now and should I ever need your help in future, I shall not hesitate in calling you.
Chris Catling, Bidford on Avon
I am truly grateful to you Mark for resurrecting my defunct PC so quickly and with such dedication. Could not believe you were still working on it at 1.00am when the rest of us mere mortals were fast asleep. I was receiving a "boot disk failure" error which meant I could not access my PC at all, and which turned out to be a much more serious problem with the hard drive. However, you gave me regular progress updates throughout the afternoon and into the early hours, and despite early misgivings, you carried on until you had found a solution. I am very impressed by your tenacity and dedication. I now have a fully working, and, to all intents and purposes, "new" computer. You give a very personal service at a very reasonable price and I have no hesitation in recommending you to others.
Thank you!
Chris Grainger, Alcester
Thank you for your time and patience sorting out my problem with Outlook. I felt nothing was too much trouble and you dealt with my other queries in a very reassuring manner.
Mary Bowld, Alcester
Your perseverance to make sure the connection worked was really fantastic and I would have no hesitation in referring you to anyone who has a problem in whatever form relating to computers. Thanks Mark.
Vivienne Fullerton, Stratford upon Avon
I found your visit very reassuring and helpful. You have a very good approach in informing your client of all the options without being at all patronising. The latter is very important when dealing with very old people like me who find modern technology rather bewildering, I have no hesitation in recommending your service - my computer is now so much better. Thank you!
Pamela Norman, Alcester
I would just like to say thank you Mark for all your help with my iPad and iPhone.
Richard Jones, Alcester
Good work on Thursday - thanks Mark! Have saved your number and will recommend.
Chris Shipley, Coffee@26, Alcester
Mark is wonderfully articulate. Once given a task, he explains what he proposes to do to resolve your problem, reports both positive results and failures and suggests choices for final solutions. He talks plain talk, not techie talk. In this case, I asked him to install Windows 10, which I had not been able to do myself due to 'unknown errors'. He too encountered difficulties with the installation but was able to work through these. Ultimately, however, my machine did not get along with Windows 10 once he'd finally got it installed but I was able to easily revert back to Windows 7 later by following his very helpful email instructions.
Judith Wharrad, Alcester
Having contacted Mark one evening he was with me the next morning at 09:30. Although puzzled by my description of what was going wrong with my 'all in one' desktop Sony computer, he accepted the job with enthusiasm. Upon his arrival that morning he couldn't believe the mess the directory was in but he set about the task of sorting things out in a calm, methodical manner. Having been supplied with a mug of black coffee he became so engrossed in his task that he let it go cold (thank goodness the microwave was handy!). Gradually, even I could see that we were getting somewhere, and an hour and a half later the problem, plus a few other things, was solved.
The next morning Mark was back again, without being called, as he had had more thoughts about improving the system further. After almost three hours checking everything to make sure he was happy with the results of his work, he departed without seeking further payment for his extra time voluntarily given. How unusual in today's market place!!
I know who I will be calling again if either my wife or I have a problem in the future.
Roger Rees, Alcester
I thought your help, kindness and patience in sorting me and the computer out was excellent, not to mention setting the new printer up, which was a surprise to you! I have no problems at all in your putting my name forward in testimonial along with the other names you mentioned - It sounds a ‘very respectable club’ of which I am now going to be a proud member!
Norma Haigh, Alcester
I have recommended Mark's services to all my friends, and have used them myself. He has never let us down. On one urgent task, he worked through most of the night and returned Dorrie's laptop the following morning. He will not hand back your machine until you - and he - are 100% satisfied.
Alf Manders, Alcester
I was delighted with the service offered by Lifeguard, which compared well with the fees charged by others. I have already recommended how great the service was to family members - consider that a compliment!
SJ Dainter, Alcester
I was at my wits end with my laptop when I saw Mark's advertisement in "Connections". Within a day of contacting him he arranged to collect the machine. We had a discussion about what I wanted him to do with it and a few days later he delivered it back to me working better than I have ever known it. His service was excellent, his approach friendly and his price most reasonable. I would recommend him to anyone.
David Beech, Alcester
After taking my laptop to another local tech store about 12 months ago it was diagnosed as critical despite my still being charged for the 'virus removal' that failed to solve my problems. In despair I shelved it and almost forgot about it. When I saw Lifeguard's ad last week with the 'no fix, no fee' promise I blew the dust off thinking 'nothing to lose' this time. Within minutes Mark diagnosed the problem and suggested a solution. I left my computer with him feeling more confident than I can ever remember that any trade person I have dealt with was trustworthy and capable of meeting my expectations and needs. Subsequently, he kept me informed of exactly what he discovered to be at fault, what parts he needed to order, who he was ordering them from, how much they would cost and even suggesting possible upgrades as part of the process. My expectations exceeded, my laptop now better than before it broke down, I am happy to endorse Mark and Lifeguard Computer Care to anyone, especially those who may have been stung by rogues in the past.
Thank you Mark, very, very much!
Andy Watt, Great Alne
I had reached a point of utter despair when I saw Mark's advertisement in our local Trades Directory. His response was immediate. Within two days my computing problems were solved and explained in a way which left me feeling I had not only found a computer expert but also a friend.
William Salisbury, Bidford on Avon
Thank you for all you have done to help me with my locked out e-mails on my laptop. I have spent 3 months trying to understand what was going on, without success, plus 2 very long conversations with my provider, who had no idea how to put things right. I was recommended to you by a friend, and you were a godsend. I shall never hesitate to ask your help again, confident that you can tackle whatever is wrong. I can see from your website of testimonials that the problems have been very varied, but you've solved them all. What a computer wizard you are! Please don't go away.........
Val Coull, Stratford upon Avon
Many thanks for fixing my computer. Even though you were feeling quite unwell you were on time to collect and return it.
It's now much quicker! Thank you.
Shirley Stevenson, Claverdon
Many thanks for your friendly, efficient and, above all, successful response.
Robert Hodgkinson, Stratford upon Avon
Thank you very much for all your help in moving me over to broadband.
What a nice, helpful and professional young man you are!
Glen Newton, Ardens Grafton
I would definitely recommend using Mark for any of your computer needs. I was really stuck as my laptop didn't work at all and Mark was recommended to me by someone who said he was brilliant and they weren't wrong! When I called him, he got back to me straight away and even came to my work to pick up my laptop. He fixed it and it's now as good as new - you can't ask for a better service than that. I will definitely be using him again in the future.
Laura Cooke, Stratford upon Avon
Thanks so much for fixing my laptop!
Rachel Farr, Alcester
Just a quick note to say thank you for the repair work you did on my PC. It's running like new with none of the annoying pop ups or random search engines opening without my permission! It's so good to have my speedy laptop back - I was convinced I'd have to buy a new one. Your quick and polite response made the whole process seamless.
Sue Wesley, Great Alne
Thank you very much for your kind and patient assistance with my computer last week. I found I could relax and not feel stupid asking questions about my computer and you were very personable and easy to get along with. I have put your cards up at work and have recommended you to people in my work place.
Amanda Golder, Bidford on Avon
Just like to thank you for your prompt response to my computer problems and the quick and friendly way you dealt with them.
Barry Partridge, Alcester
I would like to thank you for the very prompt way in which you revived my 'dead' desktop computer and also for the way you briefed me on its return. Thank you for the patient way you listened to my less than technical description of its demise! Finally, thank you for the advice which led me to a faulty monitor cable - the last thing I would have looked at!
It was a pleasure meeting you.
T.G. Chinn, Ardens Grafton
I wish to express gratitude for your knowledge of computers and your gracious manner in helping other people to feel comfortable with them too! Your ability to help over the telephone, by e-mail, or come by and sort problems out is quick and efficient! Thanks and be sure the Lifeguard stays within reach for a long time!
Nancie Godwin, Stratford upon Avon
He came! (promptly)
He saw! (Apple Mac computer with which he confessed he was not familiar) ... but he conquered!!
Two hours of dogged persistence (he is now more familiar with Apple Macs) and I was back on line again. Subsequently he even offered further advice to cope with any future problems.
Highly recommended!
Philip C., Stratford upon Avon
Many thanks to Mark for resolving a whole day of frustration in less than half an hour. His response was prompt and extremely efficient and his manner both pleasant and attentive. I have no hesitation in recommending him and his services.
George Longstaff, Bidford on Avon
Just like to thank you for your time and determination in sorting our IT problems. We now have a much improved laptop in speed terms and a printer that doesn't spew out paper in large amounts! Will not hesitate to recommend you and your services to anyone who needs them.
David Skelton, Salford Priors
Really happy with the service from Mark. He did what he said and in the short time that he promised. My laptop is so much better for the work that he did.
Rick Horton, Alcester
A big thank you Mark for fixing our very poorly laptop in less than 24 hours. Friendly and professional service and good price. Would recommend to others.
Mel White, Alcester
I just wanted to say a how happy I am with your computer service. You came at the time you promised, waited for me when I was late and you were very clear about your price and the service on offer. You also worked above and beyond what I might have expected to sort out the problem on my computer. On delivering my laptop back you explained what you had done and gave me some very helpful tips on how to look after my computer in future. All in all an excellent service. I will recommend you wholeheartedly to all my friends.
Allison Fraser, Temple Grafton
Having read the testimonials I decided to use Mark's services. I wasn't disappointed. It was a breath of fresh air to find someone who was knowledgeable, efficient and local. I couldn't get past a 'power saving mode' message without having to re-boot each time which resulted in a new screen with all my personal settings gone. Within a day Mark was able to rectify the problem and return my computer with all my invaluable family history research intact. He was also able to rectify my daughter's laptop problems and return that within a day - one happy teenager!
Kim Walker, Little Alne
Mark came into a chaotic office area (I had just moved house!) and set up everything I needed to function on my PC with printer, broadband etc. He is a personable, reassuring person, just what is needed when chaos is reigning.
I would recommend Mark.
Sylvia, Alcester
Due to a physical defect in the USB port, I could not plug in my external drive. Mark made a house call the very same day to pick up my drive and was incredibly (and unusually) honest about the likelihood of retrieval and my options. Within 24 hours, he had recovered all of my precious data onto another external drive and returned both drives to me. Many thanks to Mark for his quick work, honesty and professionalism. I wouldn't hesitate to use his services again and recommend to a friend.
Kate Lillard, Great Alne
Since Mark set up Lifeguard Computer Care we have used his services on several occasions. Running our business we rely on all our machines working all of the time. At the times that they haven't we have contacted Mark. I admit to not being the most computer literate individual in the world but Mark has always 'worked his magic' and has had us up and running quickly and very efficiently with nothing being too much trouble...and with the ability of not making me feel stupid with the questions I inevitably ask...several times over!! Thank you Mark I don't know where we would be without Lifeguard Computer Care.
Sue Blundell, Alcester
Many thanks Mark for all your help today, above and beyond the original contract! Your determination and thoroughness ensured that not only are my systems running effectively but I understand them (most of the time!) I'll call on you whenever I have a problem for a speedy solution.
Jane Bowen, Alcester
My old computer finally gave up the ghost. I bought a new one and thought I had lost everything. I contacted Mark and he recovered everything and set up my new computer. He was very helpful and spent a great deal of time on a Friday evening and over the weekend. I would recommend him to anyone and will certainly use him again.
Sheila Vaughan, Oversley Green
Never again will I have to drag my laptop to our laser printer, plug it in and print with it on a lead. Now, Mark has somehow managed to simply get it to print from wherever I am in the house. So liberating is this, I may take my laptop into the shed to remotely print from out there! The reason I'm so thrilled with this is that I've had numerous phone calls to the supplier of the printer, calls to Wales and to China to get those stupid "dongles" to work - all without success. I didn't actually see his cape, wand or pointy hat with shooting stars & planets on it but I'm sure magic was involved somehow. Mark also made various tweaks to our desktop and my laptop which were done whilst he explained in simple terms which even I understood. He has done a great job for me but don't tell too many people just in case he gets too busy to sort my stuff out in the future.
Mike Seabourne, Arrow
Mark is an exceptional person; honest, business-like, knowledgeable and, as everyone says, personable! His helpful emails show his concern and patience, which was demonstrated when he set up my new laptop and printer. He explained what was going on in layman's language and answered many questions as I took copious notes for future reference. I would not hesitate to ask him again for his assistance or recommend his business to everyone.
Angela Townsend, Bidford on Avon
We are so pleased to have discovered someone trustworthy to sort out our computer issues.
Mark is a nice chap and resolved the problems with our daughter's laptop quickly.
We will definitely use his services again and have no hesitation in recommending him to others.
Justine North, Stratford upon Avon
Whilst online, what did I see? Some messages in boxes - three!
First a warning my Norton had crashed - had a virus got it mashed?
Next was 'pages unknown, not responsive', then plug-ins to be killed or not.
I patiently clicked on 'kill' or 'wait' and found I had to wait a lot.
Each minor step required more clicks - it took me absolutely ages.
So I remembered seeing an ad. within the Connection pages,
A 'Lifeguard' for computer ills; the service seemed just right.
And before long our 'Lifeguard' Mark had come to see my plight.
He quickly cleared a couple of errors and saw my registry was in a muddle, messed up and lacking harmony.
Some programs had to be deleted, alternatives installed and soon my PC came to life, so speedy I was enthralled!
If 'Lifeguard' Mark hadn't been around, I would've been quite lost.
But he saved the day, I'm glad to say and at a modest cost!
Penelope Rodrigues, Alcester
Thank you for your fantastic service. When my external drive would not work, I got in contact with Mark as I thought I had lost irreplaceable photos and other files. Within a few hours, Mark had retrieved the data and backed it up onto my new drive. His service is second to none and at a very reasonable price. I would not hesitate to use his services again and will be recommending him to friends in the future.
Angela Jones, Kings Coughton
Our internet provider migrated our emails, whatever that means, with a complicated process involved in resetting our system to receive our emails easily. We tried, at least my wife (the house techie) tried to sort it out. We contacted Mark through his advert in 'Connection'. Mark's response was swift - he came, he saw and he sorted. Thank you.
Brian Shadbolt, Salford Priors
Mark solved a problem that another PC expert I called out was unable to fix. Mark researched the problem the night before and came ready with a solution. Great service!
Laurence Jones, Alcester
Mark, thanks for the help in purchasing and setting up my new equipment. Will be pleased to recommend your services.
Mike Wilkes, Haselor
I'm the least techy person in the world, so when I decided to go freelance at the end of July, I knew I needed help to sort out my computer in various ways that only an intelligent, sentient, approachable IT chap could do. Having been 'ripped off' before by an arrogant and incompetent 'expert', I doubted such a person existed! Mark came recommended by friends, and he did a superb job, to the extent that I now open my computer to work every day with a confidence I didn't have before - and all for the price of a cup of coffee, biscuit and a very reasonable fee! He answered every question with a logical and understandable explanation and told me what he was doing every step of the way. It's reassuring to know that he also offers back-up whenever needed. Highly recommended, even though he does like Coldplay's music ...
Jenny Thomas, Armscote
Many thanks for a prompt and professional service from a very approachable expert. My problem was sorted quickly at a sensible price. I would not hesitate to contact you again if I had another computer problem. Many thanks again!
Janet Ballinger, Alcester
Like a breath of fresh air - Mark calmly worked through the problem. Highly recommended!!
Alan Taylor, Slant Riggs Embroidery, Bidford on Avon
Thanks for the prompt repair to my laptop - it arrived at your house in my arms and I was ready to throw it in the bin with frustration. You said you could resurrect the computer and I must say you were true to your words! I would have no hesitation in using your services if needed in the future. It was nice to meet a pleasant, genuine person. A big thank you!
Vic Chappell, Alcester
Excellent service - cleared difficult outstanding fault. Quick response to my enquiry.
Dennis Colbourne, Alcester
Many Thanks for the prompt repair to my desktop. You resolved what looked like a terminal (as in "fatal") problem, gave the machine an extended life and it runs quicker than before. All this was done to a reasonable cost and was accomplished in a very short timescale. I have now added your name to my Favourites list!
Terry Walford, Alcester
Your help and friendly service was a refreshing change from all the sharks in computer land. We thought you were a really great guy who we would highly recommend, with a very fair price and a good knowledge with speedy results.
Thanks once again!
Jenny Morgan, Bidford on Avon
Mark came across as a very genuine person and totally honest. I was very happy with the work he did and would definitely recommend him to other people. He explained things in layman's terms rather than computer jargon, which most people wouldn't understand! Thank you once again Mark for doing such a good Job.
Marie Jones, Stratford upon Avon
Mark was brought to my attention by one of my neighbours, who had been recommended Mark by another lady who had been very pleased with some work he did for her. I found him to be very knowledgeable, efficient and very fair on price. I would recommend Mark to anyone struggling with their computer.
Barry Emery, Alcester
Mark dealt with my computer efficiently and got it back to full working order. He explained exactly what he was doing and the boys can now finish school work at home again! I would not hesitate to recommend Mark to my friends.
Jo Marsh, Alcester
As a silver surfer, on my own, often confused by computer language and how to find my way around the keyboard, I knew I couldn't muddle on any longer. I needed help from someone who (apart from the obvious of being an expert and reliable) could explain in layman's language, was patient, personable and trustworthy. I'm pleased to say that Mark fitted the bill exactly. He sorted out my problems and I was able to understand him clearly. I am now making a note, as they crop up, of things I don't understand and when I have a sufficient list I shall call Mark out for a tuition session. I am delighted to recommend him.
Mrs. T, New End, Astwood Bank
I have no hesitation in recommending Mark's services. His patience, perseverance and creative problem solving ensured he successfully resolved my issue. The way he communicates is rare for an IT professional. He keeps it simple and logical and doesn't feel the need to baffle you with science. He's a very personable chap. I won't hesitate to use Mark again or to recommend him to others. Great work today, Mark. You pulled out all the stops. Thank you!
Stephan Papantoniou, Alcester
I was most impressed by your very prompt reply to a message on your answerphone and to come and put me right the next morning was quite excellent. Thank you for such a good service. I know where to come in future.
Lawrence Haines, Alcester
Mark was always available, attentive and thorough. My computer was up and running very quickly. His call out charge was fair.
Mary Lee, Stratford upon Avon
I was surprised at how quickly Mark was able to come round. He was very helpful and determined to resolve our computer game problems, which he did. My daughter was very pleased with the result. Thank you!
Sarah Lee, Ardens Grafton
Mark, many thanks for the prompt and efficient fix of our computer. Please be assured we will recommend you to any of our friends who suffer the dreaded viruses, etc.
Steve Brown, Great Alne
Machine is working fine now - thank you Mark. I will recommend you to my friends. Thanks again!
Robin Jones, Alcester
Thank you for fixing my computer Mark - an excellent and efficient local service, solving the problem in no time.
Carol Griffiths, Alcester
Thank you for sorting out the wireless connection between my laptop and printer, which was frequently disconnecting until you addressed the problem, promptly and efficiently.
Mike Milner, Exhall
Thanks again Mark for your prompt and efficient attention to my PC problems. I know I can rely on you to have me up and running in no time at all and restore my window on the world without my having to break the bank!
Simon Biffin, Alcester
I recommend Mark as being helpful and very obliging, going out of his way to correct a fault.
Marjorie Barker, Alcester
Thank you for fixing my computers today - the desktop is working very well.
I will definitely use you again in the future and I can recommend you to all my friends.
Maggie Palmer, Alcester
Mark was great - helpful and understanding. Great to find someone local who can help us. Cheers Mark!
Karen Davies, Kinwarton
Thank you so much for sorting out my computers - you dealt with everything in a very professional manner and explained everything in an easy to understand way.
Sue Clarke, Salford Priors
Mark comes along and sorts out my computer problems without making me feel silly for having those problems in the first place!! First rate service, thanks Mark. Highly recommended.
Jonathan Downham, Kings Coughton
Mark provided a fast, efficient service. Not only did he fix the problem quickly, but he also carried out some general maintenance on the computer. He explained the problem in simple terms and was friendly and helpful. I would thoroughly recommend Lifeguard to anyone who has computer problems.
Joy Godwin, Stratford upon Avon
Thank you once again for your prompt attention. We really value your work, reliability and speedy service ... the latter is very important to us as we rely on our PCs for 80% of what we do. Once again thank you - we would have no hesitation in recommending your services to others.
Mark Foster, Alcester
Thank you for your prompt attention to my computer and your patient perseverance finding and curing the fault. Also, for your patience explaining it to me.
Heidi Edgington, Alcester
Thank you for your wonderful help removing the virus from my laptop. I was very impressed with both the speed of your service and the very reasonable price. I would definitely recommend you to my friends and family and I'm sure that I will be contacting you again with any further IT problems I may encounter.
Corin Elliott, Alcester
Thank you for your help on my computer and patience in answering all my questions. Such a big job in so short a time!
Karen Collins, Great Alne
Thank you for fixing our PC at Alne Bank so promptly and professionally, plus your voluntary time in finding out what was wrong with it. The camera club that supports our service users can now get to work developing pictures.
Lin Pile, Alcester
Many thanks indeed for your prompt attention to my problem. You were able to sort it out in a professional manner with little or no jargon, which is always a big plus.
Ian Rose, Ardens Grafton
I found Mark at Lifeguard Computer Care very helpful - and funny! He kept to his word and carried out exactly what he promised to do, promptly and efficiently.
Ute Heath, Broom
Mark came out very promptly to investigate our two ailing laptops. He was very thorough in his diagnostic and worked through a number of options until he found the most appropriate fixes. I particularly appreciated that he spoke in layman's language so that I had a reasonable understanding of what he was doing. It was great that he gave me advice on what to do in future to avoid problems - often IT people keep this information to themselves so that you remain dependent upon them. I would definitely recommend Mark.
Helen Keays, Ardens Grafton
Thank you for your rapid response in sorting out my computer problem - after clearing out some of the rubbish I can access my emails so much faster now.
Richard Walters, Alcester
When I called him to rectify nasty problems with my laptop, I was very happy with the prompt service but one particular problem, that seemed to defy all efforts to resolve it, promoted a challenge to him. I was very impressed by the amount of attention he gave and the ongoing support that went on for several days - he persisted and eventually came up with the solution. The fee was well worth the result!
Norman Woollon, Alcester
Mark arrived promptly to help us and it was good having an expert on the computer. He spent a long time on it and was most helpful. I would not hesitate to recommend my friends to make use of his services.
Jennifer Tutt, Alcester
Having read all the testimonials, there's not much more to say. I agree with them all and say how good it is to have someone in your house and be able to relax knowing that my computer is in safe hands. I was pleased to have such a quick response to my 'help' phone call and it was really useful to be given ideas and pointers on how to improve the care of the computer myself. All this for a reasonable rate. Thanks Mark.
Sue Blackburn, Alcester
We were very happy with an efficient and informative service, helping to clear any existing questions and concerns. We would not hesitate to recommend Mark.
Rosemary Southall, Alcester
After deliberating some weeks on who to call regarding my limping computer, I finally settled on Mark and wished I had called earlier. His advice was very helpful and I felt I could trust him as he didn't present me with a huge bill! I won't hesitate to call him again for advice or help in the future.
Rosalind-Marie Fallon, Bidford on Avon
For over 3 months I have been struggling to find someone to solve my computer problem at home. Numerous helplines have been unhelpful and various experts have blamed either the broadband connection, the server or the router. In desperation I searched for a local consultant who would be prepared to visit on site and sort the problem once and for all, so I called Lifeguard. Within a couple of hours, Mark had identified the problem and made the necessary corrections to my system. After more than 3 months of total frustration the problem has been solved. Prompt and professional, I wish I had called Mark earlier.
Alan Slater, Salford Priors
We run a small business and having a working computer is vital. My computer was not letting me use Windows and therefore I was not able to carry out my office work. I found Mark's website and read other people's testimonials and gave him a ring. He was at my office within half an hour and after nearly two hours he had managed to fix the problem. My internet connection was also a lot faster. He also gave me advice about the running of the computer which was very useful. His fee for the work he put in was very reasonable and I would not hesitate to use him again.
Tricia Bennett, Salford Priors
Resurrected my Vista laptop overnight - thanks!
Eva Dolnikova, Ettington
My knowledge of computers wouldn't fill a thimble so when my laptop failed for the third time, I knew I needed expert help. I rang Mark at about 6.30pm and 30 minutes later he arrived - and with the minimum of fuss he took my laptop away. He duly 'phoned me the following morning with the welcome news that my laptop was fully functional and that it was keen to come home! Mark reported the repair work in a computer folder for me, should I need to refer to it. This young man took the stress out of my predicament and he was as good as his word - at a very reasonable price. I would not hesitate to recommend Lifeguard Computer Care to anyone with a malfunctioning computer.
Mike Collingwood, Salford Priors
I was extremely impressed with how quickly Mark came to my aid when my computer died and how quickly he returned it to me in working order. He spent time explaining what he had done and how I could use my computer more efficiently. I am so pleased that I now have an expert I feel I can turn to for help and know it won't cost me an arm and a leg.
Valerie Witts, Bidford on Avon
Several months after my old laptop died, I have finally been able to recover nearly all the documents I had saved in it. Thanks Mark - nice to see that someone can explain the problem properly and work quickly on the solution without overcharging.
Loles Valera, Stratford upon Avon
I was pleased with how quickly Mark responded to my internet and laptop problem. He spent time looking at the issues arising and was able to fix them fast. He was very polite and I was very pleased I got good value for money. I would be happy to use Mark's sevices again and recommend him to friends and family.
Michelle Knight, Alcester
Mark had a very difficult problem with my PC but did not give up until the problem was solved. He explained everything to me in a way that I understood rather than 'techie' talk. His fee was very reasonable too. Certainly someone you can trust with your computer. I have recommended him to others - Thanks Mark.
Trish Sawko, Alcester
Mark Long from Lifeguard Computer Care was thoroughly professional and did a great job at an extremely reasonable rate. I highly recommend him if you're having any trouble at all with your laptop or desktop PC. From those little gremlins that slow everything up, to more complex problems, Mark will work hard to find a solution to improve your machine. I'm extremely pleased with the result of the work that Mark did for me.
Mark Spriggs, Bidford on Avon
Rapid and friendly response, problem solved.
Mike Clark, Alcester
I work from home and it is essential that I can rely on IT support which is prompt and achieves results, enabling me to maintain the service I offer my customers. Recently I had a problem with Microsoft Outlook, which with my limited IT skills and lack of time, I couldn’t solve. Mark was able to deal with the problem the day I called him and that meant I was able to stay in communication with my clients. He offered flexibility by working in the evening and also resolving a related problem a few days after the initial support. Another benefit was the remote access he used, which meant that I could leave Mark to get on with solving the problem remotely whilst I continued with other tasks, minimising the disruption to my commitments. Mark provided a professional and knowledgeable service, ideal for small business owners and busy professionals working from home. I would have no hesitation to call on his help again or recommend him to others.
Jayne Sharples, Birmingham
After a power failure, I had a fatal Windows crash. Mark recovered my system and in the process significantly speeded up my computer and set the right level of wireless security. He stayed with the problem until it was resolved. I am pleased to recommend his services if you have any computer software or operating problems.
Alf Manders, Alcester
I got a a new laptop today and I couldn't connect to the internet, so I asked Mark to come and have a look for me and he was really helpful. He came round straight away and fixed it.
Lindsey Rawlinson, Alcester
Mark from Lifeguard Computer Care came to see me very promptly and within a couple of hours had solved a networking problem I had for 18months or more. He also left me with an audit trail of work done which was new to me and followed up to check that I was satisfied and that the problem remained fixed.
All in all, I am very satisfied with his work and would recommend his services.
Nigel Peace, Stratford upon Avon
The most impressive thing about Mark is his patience and attention to detail. He painstakingly goes through all your problems, always asking exactly what programs you need and don't need. Amazingly, he does all this for a fixed price, agreed with you in advance, and never appears to rush a job. I have used many "pc doctors" before, all of whom charged by the hour, so you really had no idea what you were in for. With Mark, you know exactly how much you are going to pay, before he even arrives at your door. After one visit from him, my pc now runs much quicker and smoother.
I would have no hesitation recommending Mark for all your pc problems.
Graham Taylor, Stratford upon Avon
Sorted my laptop problems and at a good price, got the follow up help too if needed.
Just wanted someone I could trust and found that in Mark.
Addi Harris, Wilmcote
We have ca. 20 PCs operating in a local area network within our office. Our users range from very competent to beginners, and many of the machines are used by lots of different users with varying degrees of ability. Consequently, we have frequently encountered all sorts of issues relating to PC performance, unauthorised download/installation/removal of software, missing plug-ins, driver updates, internet sites being blocked, mapping and unmapping of network drives or devices, updating media players, data conversion and back-up, outlook/office problems etc.
Unlike many other IT professionals, Mark was able to explain the problems in a language which we all understood. He avoids using technical acronyms or jargon and talks in the language of the user. He has helped us to run a more efficient and a much more effective set of PCs which do what we want them to do, when we need them. In the past, we have outsourced our IT needs to various helpdesks, but Mark has provided us with the best all-round solution. I would have no hesitation in recommending Mark and certainly intend to use him again.
Steven Lowe, Stratford upon Avon
Thank you for getting my personal computer back up to speed! Mark knew exactly what he was doing. The service was professional and efficient, quick and effective - best of all - reasonably priced. Unlike a lot of computer technicians, he explained everything in terms I could understand. I will definitely use Mark again and recommend Lifeguard to others.
As a musician I needed to work out some recording technology for my music lessons and further development on sound and mixing on my laptop. I got back in touch with Mark who quickly put my mind at rest and installed an audio device plus software. Yet again his efficiency and flexibility in his knowledge and understanding were very welcoming. Thank you once again.
Tori Rushton, Stratford upon Avon
What can I say? You're talking to a person with no real knowledge of figuring out problems with a computer. However, Mark came to my rescue when I first started having problems with my laptop. He was able to resurrect my Windows and clean up the system. He then went on to install and configure the necessary new wireless network adaptor and he fixed my internet connectivity when Windows refused to cooperate. Quite a few things to do, but all successfully and efficiently resolved. He explained in easy language what he was doing and I had complete confidence in him to fix it. I will continue to use his service in the future if I encounter any further problems with my computers. A big thank you!
Marina Murkovic, Coventry
We were very impressed with Mark's commitment to rectifying a long term and tricky issue. A thorough and professional service with a non jargon explanation of all issues and resolutions.
Stuart and Carrie Harris, Alcester
Mark has helped me add a new dimension to my piano teaching business, by installing and setting up a recording facility on my laptop computer, complete with microphone. He gave thorough, clear ,verbal and written instructions for using the new program, and worked patiently with me while I learnt how to use it. When I encountered a difficulty, he came back at very short notice to help solve the problem. I most certainly recommend Mark, both for his friendly business like manner and expertise.
Kath Bigland, Stratford upon Avon
Mark very quickly understood and solved my problems with Microsoft Outlook. I couldn't open mail attachments properly and couldn't get spell-check to work in the right languages when switching between drafting in Spanish and English. He also helped me with other programs and general computer questions. I would not hesitate to recommend him - fast and reliable!
Maria Sacristan, Stratford upon Avon
Mark advised me and my wife about buying a new laptop. He researched the available options from various companies and sales outlets, and listed the potential advantages/disadvantages of those models, and also found the best prices for them. This was done over a period of days by email where Mark advised us and answered new questions which we raised, giving us internet sites with lists of models and their specifications which we could investigate.
He finally advised us on placing the order for us for the model we chose. When it arrived he helped us in the setting up of a wireless internet connection, shared with our current desktop computer. This was done by remote link, where for a space of about 3 hours we were linked by internet and by phone, so that we could receive direct instructions from Mark in Alcester. There were various complications with security software which needed sorting out, and a series of shorter follow up phone calls helped us iron about any ongoing glitches.
It is good to know that there is help available and that we can use the internet to establish a direct link to sort them out. Mark was able to spend time over our problems and patiently point us to the solutions.”
Bill and Sheila Fearnehough, Sheffield
I only wish I had found Mark's web site earlier as owning a new laptop I needed help to install many varied programs as quickly as possible. I had asked a couple of 'professional' computer 'know hows' and each time they gave me bigger problems than the last, advising me in computer language which was alien to me. Finding Mark was invaluable - he sorted and organised all my installation and programmes so quickly and gave me extra tuition in clear language which gave me even wider scope for use on my computer. I really recommend Mark for anyone who wants quick and efficient help without making anyone feel 'computer illiterate' and at a very reasonable price.
Sue Payne, Stratford upon Avon
I was having huge problems with my laptop, which I need for work as well as personal use. It was incredibly slow, taking ages to just start up and was really frustrating to use. Mark cleaned it up so that it now starts up in next to no time, all of the programs are much easier and faster to use. I had previously taken it somewhere else to try and get it going, but unfortunately they lost all of my photos, seemingly forever but Mark was able somehow to retrieve them. This was hugely important to me as I didn't have them stored anywhere else. He was quick and efficient and I would unhesitatingly recommend him to anyone having issues with their computer.
Eileen Kelly, Banbury
Greg Insell, Alcester
Just wanted to say a big THANK YOU for providing great support in my hour of need. My computer is critical to the business and when it goes down the business stops as it did earlier today. The fact that you were able to fix/sort the problem immediately during a 30 minute telephone conversation proves that your customer support is 1st class.I will certainly recommend you and your business to anyone else looking for a great service.
Mike Hiley, Alcester
We are so impressed with Mark at Lifeguard - his knowledge is second to none. We recently changed from a desktop to a laptop and Mark has done a great job in doing the transfer. If we ever have any issues with anything, Mark is always there to help. We would highly recommend him!
Andy Currall, Bidford on Avon
Thank you so much for your kind assistance in helping me re-establish my "lost" emails. You were so patient and helpful and I am so grateful. I will certainly recommend your services and you will be my first port of call in future should the big world of computers fail me again!
Helen Gatenby, Stratford upon Avon
Another fantastic job. I had the blue screen of death on my machine. It had been getting progressively worse and worse but after a call to Mark who turned up very quickly as usual, he managed to fix it and fully MOT it at the same time. He fixed it all overnight and even sped up my laptop so it is running faster than it did even when it was new. Thanks again Mark - you are a saviour.
Richard Davies, Alcester
Simply exceptional service. To say Mark goes above and beyond the call of duty is a huge understatement. What started as a random Google search for local IT support turned into the best help and personalised service I think I’ve ever had. Thank you!
Kate Young, Alcester
Would just like to say thanks for getting my printer working with my tablet. I will be passing your number on to friends.
Margaret Woodhouse, Alcester
Mark was able to sort my laptop which had just become so slow it was unusable. With a very quick response he was able to identify the problem and the computer was running as it did when first purchased. He clearly understands his subject very well and I would recommend his services to anyone in a similar position.
Bill G., The Graftons
Thanks for fixing my laptop today Mark. I was very pleased with the prompt service and understandable way you explained everything to me considering my 'old geeza' status. Will be delighted to recommend you to all my friends and family.
Peter Vandrill, Alcester
Thank you for your prompt and efficient service. To have our laptop repaired and returned within 24 hours was extremely helpful.
We shall certainly recommend you to our friends and family.
Jane and David Moorcroft, Alcester
Fast service at half the price of other professional companies. Would definitely use again and recommend to others.
Martin Tisdell, Alcester
I would definitely recommend Mark at Lifeguard Computer Care - I had a major problem with my computer, rang him and he came out to me very quickly. He tried to fix it at my home but needed to take it away. He then rang me the very next morning to say it was fixed and brought it straight back to me working better than ever! His service was prompt, friendly and efficient and I will definitely be using Mark again.
Yvette Rudge, Alcester
Huge thanks to Mark for fixing my son's laptop. It works perfectly now. He even explained and showed me everything he had done. Highly recommended!
Kerry Winter, Alcester
Mark sorted my old broken laptop for me - the hard drive had died a sudden death. A very polite and helpful man, he supplied a new drive and got me back up and running. I had a couple of minor subsequent issues with Windows but it was no bother for Mark to resolve these quickly or me. I would recommend Mark to anyone - very pleased customer!
Sam Green, Alcester
I contacted Mark to help me get rid of a Trojan virus on my desktop computer that had slipped past the Norton antivirus and which I was unable to resolve despite 60 years of experience with computers. This coincided with a Windows 10 'mega-update' that caused him a number of unanticipated problems. He neatly resolved them, rejuvenating the PC so that it is now running many times faster than before.
Paul Gray DSc FRIC, Alcester
Highly recommended to all. If you have a problem, Mark will not only fix it but explain what he has done. Unlike other so-called computer repairers, Mark does the job - thank you for an expert and polite service.
Martyn Edwards, Alcester
Thank you for the prompt and professional repair you did to my computer.
I had spent nearly a full day trying to put it right with information I obtained from Windows.
You did the job in two hours.
Mike Newbrook, Alcester
Mark did a fantastic job of overhauling my crawling desktop and making it like new. Fast and efficient service even when a Windows upgrade caused the whole thing to seize up requiring a complete reinstall. Highly recommended!
Lesley Henderson, Alcester
Thanks so much, Mark, for really sorting both me and my laptop out. You went above and beyond, and I am thrilled to be able to access a relatively fast running machine and to be able to receive and send emails again! I would definitely use you again and thoroughly recommend you to anyone!
Diana Jackson, Alcester
As a small business based in Alcester we needed to find a local company who could sort out all of our IT needs. We had tried several other companies in the past, all of whom proved to be unreliable – removing our machines for days on end with poor communication. Mark from Lifeguard Computer Care put an end to all of our computer problems. He is completely reliable and dependable. He really thought hard about what would be the best backup solution for us and wrote the program himself. He also made suggestions as to which computers/monitors would work best for us and successfully installed them. Having him around means that we can just get on with our work, safe in the knowledge that he will solve any IT problems as and when they crop up. He arrives promptly and is a joy to work with.
Carolyn Hooper & Mark Smith
Kitchen, Tile & Bathroom Gallery, Alcester
I found Mark via Facebook, having asked for recommendations in the Alcester area. He was actually quicker off the mark (no pun intended) than I was as he saw the Facebook request and messaged me. That on its own has never happened to me before - when someone is so proactive that they contact you - a refreshing change!
Mark fitted the new battery, which many people assume is a simple job though this is not so often the case now as manufacturers seem hell-bent on making it almost impossible for an unskilled person to achieve.
I am very happy to say that my laptop is now up and running with its new battery and Mark also tidied up other bits and pieces (drivers) while he was at it. All done very quickly - a real plus point these days!
I would definitely recommend Mark and will certainly contact him in the future if I have any other issues.
Simon Harrisson, Salford Priors
Absolutely brilliant! All our computing problems sorted out with a minimum of fuss.
Thanks again, Mark.
Dawn Coward, Salford Priors
Very, very satisfied with the excellent and VERY speedy service. I would recommend Mark to everyone who has a computer issue.
A first-class service!
Elaine W., Alcester
It was refreshing to find someone in the I.T. world that was patient and understanding of the older generation's hassles with the technical language that it seems only professionals understand, who was able and willing to take the time to translate this into plain English that is easily understood and who would demonstrate the meaning by showing hands-on examples. We shall definitely return for further help with Eileen's laptop after Christmas for similar support. (Please do not take fright over this and leave the country!)
Peter and Eileen Collier, Bidford on Avon
Thank you so much for your generous discount, your time and amazing patience helping me out with this photo issue. I’m so very grateful Mark. As frustrating as this whole situation is, I’m just glad I have some of my precious memories back to look at again, which is priceless.
Sam Heath, Alcester
Thank you so much for all your help today with all my queries. No task or question was too much trouble. I have already recommended you to three friends and am sure they will be in touch soon. I will certainly be back if I have any more computer worries.
Elissa Gillies, Alcester
Thank you Mark for tidying up my computer, things were getting a bit messy following the Windows 10 update recently. You certainly seemed to know what you were doing and at the same time we found you very pleasant company. We have no hesitation in recommending you to others for providing a competent and efficient service. Well done!
Many thanks.
Robin Marshall, Stratford upon Avon
Have just received the most efficient service from Mark in retrieving the files from our recently defunct computer. A very friendly and immediate response and problem solved very quickly. Thank you Mark!
Angela B., Alcester
What can I say - Mark is a godsend! My computer froze on a Sunday morning, a time when I have a lot of work to do on it. I found Mark and gave him a ring thinking that I wouldn't hear back until Monday. He rang straight back and came round to pick up the machine that same day. Overnight, he worked his magic and my machine was back with me Monday morning - faster and more stable than it has been since I first got it. Thank you Mark - I'll be back in touch should anything happen to my wife's or daughter's laptops. A+++ service.
Richard Davies, Alcester
We had problems with wi-fi and also a possible virus on a laptop. We contacted Mark after seeing recommendations on Facebook. He was able to call the following day and spent some time testing internet connections etc. He managed to trace a fault in a particular piece of equipment. We now have a replacement which solves that problem. He took the laptop away to look at it properly, working on it for several hours and managing to get rid of a couple of rather nasty viruses. The laptop is now running like new. I can recommend calling in Mark for any computer related problems.
Paul Unitt, Alcester
Just wanted to say a big thank you to Mark for repairing my computer. He kept me up to date with details of what needed to be done and he checked with me before doing any work. The repair was first class and he did not charge a fortune. I would recommend Mark if you need work done on your computer - I will definitely use him again.
Mandy Worral, Studley
Mark provided a fantastic service. He sorted out my very slow laptop very quickly and efficiently. I can't recommend him highly enough.
Sue Jones, Great Alne
Once again, a first-class job getting my computer running as it should. The work was completed sooner than expected and I am very happy.
Paul Stephens, Alcester
Mark gets top marks from me! I was very impressed with the calm and efficient way he sorted out my problems, and it is huge a relief to have my computer in good working order again. I thoroughly recommend Mark to anyone who needs computer help or advice.
Sarah H., Alcester
Mark did a brilliant job in reviving my laptop. He persisted until he got to the root of the problem and showed great knowledge and skill in solving it. His charges were very fair and I would unhesitatingly recommend him.
Sarah W., Stratford upon Avon.
It was a shock when I went on my e-mail account and found that all my old mail, sent items and 24 hours of new e-mails had disappeared! Not to worry, as Mark arrived promptly and got them all back. I know where I will go when I next have a problem with my computer!
George Kenneth, Alcester
Thanks for your efficiency and for NOT "ripping me off".
Paulette Timms, Alcester
Mark sorted out our recent laptop issues within a day. We were originally recommended to him four years ago when he got us up and running with a new laptop and we'd definitely recommend him to anyone who needed help with any computer issues. He's a lovely, trustworthy guy who explains everything really well and leaves you feeling as though nothing is too much trouble.
Sue Marshall, Studley
Many thanks for the guidance and help to an elderly surfer and the continuing support as life gets more computer-complicated. You are indispensable!
Barbara Grace, Stratford upon Avon
I'm exceptionally happy with how you dealt with my problem. Thank you for going out of your way to fix things as fast as you did. I will be using you in future!
Eileen Reid, Alcester
Excellent and prompt service throughout.
Patrick Howell, Broom
Mark came to repair my computer for me. I immediately got the feeling that he was an honest and trustworthy person, who takes the time to explain everything to you - nothing is too much trouble for him. My computer is fine again. What a relief! I will not hesitate to call on Mark again and would certainly recommend him to my friends and family. A lovely man. Thank you Mark.
Marie Copping, Alcester
Thanks for your help today. All good so far!
Dale Sleath, Alcester
Computer working great, now much faster and printer no longer a problem. I was very impressed by your prompt and efficient service and how you kept on the problem until it was completely solved.
Dave McGrath, Alcester
Thank you Mark for your prompt and friendly service. You have resurrected my laptop back to its speedy self. I will certainly recommend you to my friends and family.
Maurice Burley, Pebworth
Thank you for coming here and putting the relationship between my computer and printer to rights, Mark. Your patience truly astonished me. Many thanks again!
Barbara Keegan, Stratford upon Avon
Mark, thank you so much for sorting me out. Very helpful and nothing too much trouble and even my dogs liked you. I shall definitely be in touch if I have any more problems and will definitely recommend you.
Again, many thanks.
Maureen Godson, Alcester
Mark will work around the clock to sort out your problems - he offers a five star service that knocks PC World out of the park. I've used him several times to resolve major issues with both my desktop and laptop and he always finds an answer.
Lifeguard is a pearl in a sea of poor customer service.
David Webster, London (remote connection)
A big thank you for getting my PC running and the speedy service that you provided - especially on a Sunday night too. I cannot thank you enough. It's not the first time that you have come to my rescue and you are always so helpful and explain everything in layman's terms.
Jane Humphries, Alcester
Again many thanks for your invaluable help. We are gradually learning the formats of the new system and find it quite different from the old XP. We certainly know where to obtain more help should we find we require it.
Tony Woodhouse, Alcester
Thank you Mark for getting my new laptop going and also my iPad and printer. You are absolutely brilliant and so patient in explaining everything. I feel so much more confident now and should I ever need your help in future, I shall not hesitate in calling you.
Chris Catling, Bidford on Avon
I am truly grateful to you Mark for resurrecting my defunct PC so quickly and with such dedication. Could not believe you were still working on it at 1.00am when the rest of us mere mortals were fast asleep. I was receiving a "boot disk failure" error which meant I could not access my PC at all, and which turned out to be a much more serious problem with the hard drive. However, you gave me regular progress updates throughout the afternoon and into the early hours, and despite early misgivings, you carried on until you had found a solution. I am very impressed by your tenacity and dedication. I now have a fully working, and, to all intents and purposes, "new" computer. You give a very personal service at a very reasonable price and I have no hesitation in recommending you to others.
Thank you!
Chris Grainger, Alcester
Thank you for your time and patience sorting out my problem with Outlook. I felt nothing was too much trouble and you dealt with my other queries in a very reassuring manner.
Mary Bowld, Alcester
Your perseverance to make sure the connection worked was really fantastic and I would have no hesitation in referring you to anyone who has a problem in whatever form relating to computers. Thanks Mark.
Vivienne Fullerton, Stratford upon Avon
I found your visit very reassuring and helpful. You have a very good approach in informing your client of all the options without being at all patronising. The latter is very important when dealing with very old people like me who find modern technology rather bewildering, I have no hesitation in recommending your service - my computer is now so much better. Thank you!
Pamela Norman, Alcester
I would just like to say thank you Mark for all your help with my iPad and iPhone.
Richard Jones, Alcester
Good work on Thursday - thanks Mark! Have saved your number and will recommend.
Chris Shipley, Coffee@26, Alcester
Mark is wonderfully articulate. Once given a task, he explains what he proposes to do to resolve your problem, reports both positive results and failures and suggests choices for final solutions. He talks plain talk, not techie talk. In this case, I asked him to install Windows 10, which I had not been able to do myself due to 'unknown errors'. He too encountered difficulties with the installation but was able to work through these. Ultimately, however, my machine did not get along with Windows 10 once he'd finally got it installed but I was able to easily revert back to Windows 7 later by following his very helpful email instructions.
Judith Wharrad, Alcester
Having contacted Mark one evening he was with me the next morning at 09:30. Although puzzled by my description of what was going wrong with my 'all in one' desktop Sony computer, he accepted the job with enthusiasm. Upon his arrival that morning he couldn't believe the mess the directory was in but he set about the task of sorting things out in a calm, methodical manner. Having been supplied with a mug of black coffee he became so engrossed in his task that he let it go cold (thank goodness the microwave was handy!). Gradually, even I could see that we were getting somewhere, and an hour and a half later the problem, plus a few other things, was solved.
The next morning Mark was back again, without being called, as he had had more thoughts about improving the system further. After almost three hours checking everything to make sure he was happy with the results of his work, he departed without seeking further payment for his extra time voluntarily given. How unusual in today's market place!!
I know who I will be calling again if either my wife or I have a problem in the future.
Roger Rees, Alcester
I thought your help, kindness and patience in sorting me and the computer out was excellent, not to mention setting the new printer up, which was a surprise to you! I have no problems at all in your putting my name forward in testimonial along with the other names you mentioned - It sounds a ‘very respectable club’ of which I am now going to be a proud member!
Norma Haigh, Alcester
I have recommended Mark's services to all my friends, and have used them myself. He has never let us down. On one urgent task, he worked through most of the night and returned Dorrie's laptop the following morning. He will not hand back your machine until you - and he - are 100% satisfied.
Alf Manders, Alcester
I was delighted with the service offered by Lifeguard, which compared well with the fees charged by others. I have already recommended how great the service was to family members - consider that a compliment!
SJ Dainter, Alcester
I was at my wits end with my laptop when I saw Mark's advertisement in "Connections". Within a day of contacting him he arranged to collect the machine. We had a discussion about what I wanted him to do with it and a few days later he delivered it back to me working better than I have ever known it. His service was excellent, his approach friendly and his price most reasonable. I would recommend him to anyone.
David Beech, Alcester
After taking my laptop to another local tech store about 12 months ago it was diagnosed as critical despite my still being charged for the 'virus removal' that failed to solve my problems. In despair I shelved it and almost forgot about it. When I saw Lifeguard's ad last week with the 'no fix, no fee' promise I blew the dust off thinking 'nothing to lose' this time. Within minutes Mark diagnosed the problem and suggested a solution. I left my computer with him feeling more confident than I can ever remember that any trade person I have dealt with was trustworthy and capable of meeting my expectations and needs. Subsequently, he kept me informed of exactly what he discovered to be at fault, what parts he needed to order, who he was ordering them from, how much they would cost and even suggesting possible upgrades as part of the process. My expectations exceeded, my laptop now better than before it broke down, I am happy to endorse Mark and Lifeguard Computer Care to anyone, especially those who may have been stung by rogues in the past.
Thank you Mark, very, very much!
Andy Watt, Great Alne
I had reached a point of utter despair when I saw Mark's advertisement in our local Trades Directory. His response was immediate. Within two days my computing problems were solved and explained in a way which left me feeling I had not only found a computer expert but also a friend.
William Salisbury, Bidford on Avon
Thank you for all you have done to help me with my locked out e-mails on my laptop. I have spent 3 months trying to understand what was going on, without success, plus 2 very long conversations with my provider, who had no idea how to put things right. I was recommended to you by a friend, and you were a godsend. I shall never hesitate to ask your help again, confident that you can tackle whatever is wrong. I can see from your website of testimonials that the problems have been very varied, but you've solved them all. What a computer wizard you are! Please don't go away.........
Val Coull, Stratford upon Avon
Many thanks for fixing my computer. Even though you were feeling quite unwell you were on time to collect and return it.
It's now much quicker! Thank you.
Shirley Stevenson, Claverdon
Many thanks for your friendly, efficient and, above all, successful response.
Robert Hodgkinson, Stratford upon Avon
Thank you very much for all your help in moving me over to broadband.
What a nice, helpful and professional young man you are!
Glen Newton, Ardens Grafton
I would definitely recommend using Mark for any of your computer needs. I was really stuck as my laptop didn't work at all and Mark was recommended to me by someone who said he was brilliant and they weren't wrong! When I called him, he got back to me straight away and even came to my work to pick up my laptop. He fixed it and it's now as good as new - you can't ask for a better service than that. I will definitely be using him again in the future.
Laura Cooke, Stratford upon Avon
Thanks so much for fixing my laptop!
Rachel Farr, Alcester
Just a quick note to say thank you for the repair work you did on my PC. It's running like new with none of the annoying pop ups or random search engines opening without my permission! It's so good to have my speedy laptop back - I was convinced I'd have to buy a new one. Your quick and polite response made the whole process seamless.
Sue Wesley, Great Alne
Thank you very much for your kind and patient assistance with my computer last week. I found I could relax and not feel stupid asking questions about my computer and you were very personable and easy to get along with. I have put your cards up at work and have recommended you to people in my work place.
Amanda Golder, Bidford on Avon
Just like to thank you for your prompt response to my computer problems and the quick and friendly way you dealt with them.
Barry Partridge, Alcester
I would like to thank you for the very prompt way in which you revived my 'dead' desktop computer and also for the way you briefed me on its return. Thank you for the patient way you listened to my less than technical description of its demise! Finally, thank you for the advice which led me to a faulty monitor cable - the last thing I would have looked at!
It was a pleasure meeting you.
T.G. Chinn, Ardens Grafton
I wish to express gratitude for your knowledge of computers and your gracious manner in helping other people to feel comfortable with them too! Your ability to help over the telephone, by e-mail, or come by and sort problems out is quick and efficient! Thanks and be sure the Lifeguard stays within reach for a long time!
Nancie Godwin, Stratford upon Avon
He came! (promptly)
He saw! (Apple Mac computer with which he confessed he was not familiar) ... but he conquered!!
Two hours of dogged persistence (he is now more familiar with Apple Macs) and I was back on line again. Subsequently he even offered further advice to cope with any future problems.
Highly recommended!
Philip C., Stratford upon Avon
Many thanks to Mark for resolving a whole day of frustration in less than half an hour. His response was prompt and extremely efficient and his manner both pleasant and attentive. I have no hesitation in recommending him and his services.
George Longstaff, Bidford on Avon
Just like to thank you for your time and determination in sorting our IT problems. We now have a much improved laptop in speed terms and a printer that doesn't spew out paper in large amounts! Will not hesitate to recommend you and your services to anyone who needs them.
David Skelton, Salford Priors
Really happy with the service from Mark. He did what he said and in the short time that he promised. My laptop is so much better for the work that he did.
Rick Horton, Alcester
A big thank you Mark for fixing our very poorly laptop in less than 24 hours. Friendly and professional service and good price. Would recommend to others.
Mel White, Alcester
I just wanted to say a how happy I am with your computer service. You came at the time you promised, waited for me when I was late and you were very clear about your price and the service on offer. You also worked above and beyond what I might have expected to sort out the problem on my computer. On delivering my laptop back you explained what you had done and gave me some very helpful tips on how to look after my computer in future. All in all an excellent service. I will recommend you wholeheartedly to all my friends.
Allison Fraser, Temple Grafton
Having read the testimonials I decided to use Mark's services. I wasn't disappointed. It was a breath of fresh air to find someone who was knowledgeable, efficient and local. I couldn't get past a 'power saving mode' message without having to re-boot each time which resulted in a new screen with all my personal settings gone. Within a day Mark was able to rectify the problem and return my computer with all my invaluable family history research intact. He was also able to rectify my daughter's laptop problems and return that within a day - one happy teenager!
Kim Walker, Little Alne
Mark came into a chaotic office area (I had just moved house!) and set up everything I needed to function on my PC with printer, broadband etc. He is a personable, reassuring person, just what is needed when chaos is reigning.
I would recommend Mark.
Sylvia, Alcester
Due to a physical defect in the USB port, I could not plug in my external drive. Mark made a house call the very same day to pick up my drive and was incredibly (and unusually) honest about the likelihood of retrieval and my options. Within 24 hours, he had recovered all of my precious data onto another external drive and returned both drives to me. Many thanks to Mark for his quick work, honesty and professionalism. I wouldn't hesitate to use his services again and recommend to a friend.
Kate Lillard, Great Alne
Since Mark set up Lifeguard Computer Care we have used his services on several occasions. Running our business we rely on all our machines working all of the time. At the times that they haven't we have contacted Mark. I admit to not being the most computer literate individual in the world but Mark has always 'worked his magic' and has had us up and running quickly and very efficiently with nothing being too much trouble...and with the ability of not making me feel stupid with the questions I inevitably ask...several times over!! Thank you Mark I don't know where we would be without Lifeguard Computer Care.
Sue Blundell, Alcester
Many thanks Mark for all your help today, above and beyond the original contract! Your determination and thoroughness ensured that not only are my systems running effectively but I understand them (most of the time!) I'll call on you whenever I have a problem for a speedy solution.
Jane Bowen, Alcester
My old computer finally gave up the ghost. I bought a new one and thought I had lost everything. I contacted Mark and he recovered everything and set up my new computer. He was very helpful and spent a great deal of time on a Friday evening and over the weekend. I would recommend him to anyone and will certainly use him again.
Sheila Vaughan, Oversley Green
Never again will I have to drag my laptop to our laser printer, plug it in and print with it on a lead. Now, Mark has somehow managed to simply get it to print from wherever I am in the house. So liberating is this, I may take my laptop into the shed to remotely print from out there! The reason I'm so thrilled with this is that I've had numerous phone calls to the supplier of the printer, calls to Wales and to China to get those stupid "dongles" to work - all without success. I didn't actually see his cape, wand or pointy hat with shooting stars & planets on it but I'm sure magic was involved somehow. Mark also made various tweaks to our desktop and my laptop which were done whilst he explained in simple terms which even I understood. He has done a great job for me but don't tell too many people just in case he gets too busy to sort my stuff out in the future.
Mike Seabourne, Arrow
Mark is an exceptional person; honest, business-like, knowledgeable and, as everyone says, personable! His helpful emails show his concern and patience, which was demonstrated when he set up my new laptop and printer. He explained what was going on in layman's language and answered many questions as I took copious notes for future reference. I would not hesitate to ask him again for his assistance or recommend his business to everyone.
Angela Townsend, Bidford on Avon
We are so pleased to have discovered someone trustworthy to sort out our computer issues.
Mark is a nice chap and resolved the problems with our daughter's laptop quickly.
We will definitely use his services again and have no hesitation in recommending him to others.
Justine North, Stratford upon Avon
Whilst online, what did I see? Some messages in boxes - three!
First a warning my Norton had crashed - had a virus got it mashed?
Next was 'pages unknown, not responsive', then plug-ins to be killed or not.
I patiently clicked on 'kill' or 'wait' and found I had to wait a lot.
Each minor step required more clicks - it took me absolutely ages.
So I remembered seeing an ad. within the Connection pages,
A 'Lifeguard' for computer ills; the service seemed just right.
And before long our 'Lifeguard' Mark had come to see my plight.
He quickly cleared a couple of errors and saw my registry was in a muddle, messed up and lacking harmony.
Some programs had to be deleted, alternatives installed and soon my PC came to life, so speedy I was enthralled!
If 'Lifeguard' Mark hadn't been around, I would've been quite lost.
But he saved the day, I'm glad to say and at a modest cost!
Penelope Rodrigues, Alcester
Thank you for your fantastic service. When my external drive would not work, I got in contact with Mark as I thought I had lost irreplaceable photos and other files. Within a few hours, Mark had retrieved the data and backed it up onto my new drive. His service is second to none and at a very reasonable price. I would not hesitate to use his services again and will be recommending him to friends in the future.
Angela Jones, Kings Coughton
Our internet provider migrated our emails, whatever that means, with a complicated process involved in resetting our system to receive our emails easily. We tried, at least my wife (the house techie) tried to sort it out. We contacted Mark through his advert in 'Connection'. Mark's response was swift - he came, he saw and he sorted. Thank you.
Brian Shadbolt, Salford Priors
Mark solved a problem that another PC expert I called out was unable to fix. Mark researched the problem the night before and came ready with a solution. Great service!
Laurence Jones, Alcester
Mark, thanks for the help in purchasing and setting up my new equipment. Will be pleased to recommend your services.
Mike Wilkes, Haselor
I'm the least techy person in the world, so when I decided to go freelance at the end of July, I knew I needed help to sort out my computer in various ways that only an intelligent, sentient, approachable IT chap could do. Having been 'ripped off' before by an arrogant and incompetent 'expert', I doubted such a person existed! Mark came recommended by friends, and he did a superb job, to the extent that I now open my computer to work every day with a confidence I didn't have before - and all for the price of a cup of coffee, biscuit and a very reasonable fee! He answered every question with a logical and understandable explanation and told me what he was doing every step of the way. It's reassuring to know that he also offers back-up whenever needed. Highly recommended, even though he does like Coldplay's music ...
Jenny Thomas, Armscote
Many thanks for a prompt and professional service from a very approachable expert. My problem was sorted quickly at a sensible price. I would not hesitate to contact you again if I had another computer problem. Many thanks again!
Janet Ballinger, Alcester
Like a breath of fresh air - Mark calmly worked through the problem. Highly recommended!!
Alan Taylor, Slant Riggs Embroidery, Bidford on Avon
Thanks for the prompt repair to my laptop - it arrived at your house in my arms and I was ready to throw it in the bin with frustration. You said you could resurrect the computer and I must say you were true to your words! I would have no hesitation in using your services if needed in the future. It was nice to meet a pleasant, genuine person. A big thank you!
Vic Chappell, Alcester
Excellent service - cleared difficult outstanding fault. Quick response to my enquiry.
Dennis Colbourne, Alcester
Many Thanks for the prompt repair to my desktop. You resolved what looked like a terminal (as in "fatal") problem, gave the machine an extended life and it runs quicker than before. All this was done to a reasonable cost and was accomplished in a very short timescale. I have now added your name to my Favourites list!
Terry Walford, Alcester
Your help and friendly service was a refreshing change from all the sharks in computer land. We thought you were a really great guy who we would highly recommend, with a very fair price and a good knowledge with speedy results.
Thanks once again!
Jenny Morgan, Bidford on Avon
Mark came across as a very genuine person and totally honest. I was very happy with the work he did and would definitely recommend him to other people. He explained things in layman's terms rather than computer jargon, which most people wouldn't understand! Thank you once again Mark for doing such a good Job.
Marie Jones, Stratford upon Avon
Mark was brought to my attention by one of my neighbours, who had been recommended Mark by another lady who had been very pleased with some work he did for her. I found him to be very knowledgeable, efficient and very fair on price. I would recommend Mark to anyone struggling with their computer.
Barry Emery, Alcester
Mark dealt with my computer efficiently and got it back to full working order. He explained exactly what he was doing and the boys can now finish school work at home again! I would not hesitate to recommend Mark to my friends.
Jo Marsh, Alcester
As a silver surfer, on my own, often confused by computer language and how to find my way around the keyboard, I knew I couldn't muddle on any longer. I needed help from someone who (apart from the obvious of being an expert and reliable) could explain in layman's language, was patient, personable and trustworthy. I'm pleased to say that Mark fitted the bill exactly. He sorted out my problems and I was able to understand him clearly. I am now making a note, as they crop up, of things I don't understand and when I have a sufficient list I shall call Mark out for a tuition session. I am delighted to recommend him.
Mrs. T, New End, Astwood Bank
I have no hesitation in recommending Mark's services. His patience, perseverance and creative problem solving ensured he successfully resolved my issue. The way he communicates is rare for an IT professional. He keeps it simple and logical and doesn't feel the need to baffle you with science. He's a very personable chap. I won't hesitate to use Mark again or to recommend him to others. Great work today, Mark. You pulled out all the stops. Thank you!
Stephan Papantoniou, Alcester
I was most impressed by your very prompt reply to a message on your answerphone and to come and put me right the next morning was quite excellent. Thank you for such a good service. I know where to come in future.
Lawrence Haines, Alcester
Mark was always available, attentive and thorough. My computer was up and running very quickly. His call out charge was fair.
Mary Lee, Stratford upon Avon
I was surprised at how quickly Mark was able to come round. He was very helpful and determined to resolve our computer game problems, which he did. My daughter was very pleased with the result. Thank you!
Sarah Lee, Ardens Grafton
Mark, many thanks for the prompt and efficient fix of our computer. Please be assured we will recommend you to any of our friends who suffer the dreaded viruses, etc.
Steve Brown, Great Alne
Machine is working fine now - thank you Mark. I will recommend you to my friends. Thanks again!
Robin Jones, Alcester
Thank you for fixing my computer Mark - an excellent and efficient local service, solving the problem in no time.
Carol Griffiths, Alcester
Thank you for sorting out the wireless connection between my laptop and printer, which was frequently disconnecting until you addressed the problem, promptly and efficiently.
Mike Milner, Exhall
Thanks again Mark for your prompt and efficient attention to my PC problems. I know I can rely on you to have me up and running in no time at all and restore my window on the world without my having to break the bank!
Simon Biffin, Alcester
I recommend Mark as being helpful and very obliging, going out of his way to correct a fault.
Marjorie Barker, Alcester
Thank you for fixing my computers today - the desktop is working very well.
I will definitely use you again in the future and I can recommend you to all my friends.
Maggie Palmer, Alcester
Mark was great - helpful and understanding. Great to find someone local who can help us. Cheers Mark!
Karen Davies, Kinwarton
Thank you so much for sorting out my computers - you dealt with everything in a very professional manner and explained everything in an easy to understand way.
Sue Clarke, Salford Priors
Mark comes along and sorts out my computer problems without making me feel silly for having those problems in the first place!! First rate service, thanks Mark. Highly recommended.
Jonathan Downham, Kings Coughton
Mark provided a fast, efficient service. Not only did he fix the problem quickly, but he also carried out some general maintenance on the computer. He explained the problem in simple terms and was friendly and helpful. I would thoroughly recommend Lifeguard to anyone who has computer problems.
Joy Godwin, Stratford upon Avon
Thank you once again for your prompt attention. We really value your work, reliability and speedy service ... the latter is very important to us as we rely on our PCs for 80% of what we do. Once again thank you - we would have no hesitation in recommending your services to others.
Mark Foster, Alcester
Thank you for your prompt attention to my computer and your patient perseverance finding and curing the fault. Also, for your patience explaining it to me.
Heidi Edgington, Alcester
Thank you for your wonderful help removing the virus from my laptop. I was very impressed with both the speed of your service and the very reasonable price. I would definitely recommend you to my friends and family and I'm sure that I will be contacting you again with any further IT problems I may encounter.
Corin Elliott, Alcester
Thank you for your help on my computer and patience in answering all my questions. Such a big job in so short a time!
Karen Collins, Great Alne
Thank you for fixing our PC at Alne Bank so promptly and professionally, plus your voluntary time in finding out what was wrong with it. The camera club that supports our service users can now get to work developing pictures.
Lin Pile, Alcester
Many thanks indeed for your prompt attention to my problem. You were able to sort it out in a professional manner with little or no jargon, which is always a big plus.
Ian Rose, Ardens Grafton
I found Mark at Lifeguard Computer Care very helpful - and funny! He kept to his word and carried out exactly what he promised to do, promptly and efficiently.
Ute Heath, Broom
Mark came out very promptly to investigate our two ailing laptops. He was very thorough in his diagnostic and worked through a number of options until he found the most appropriate fixes. I particularly appreciated that he spoke in layman's language so that I had a reasonable understanding of what he was doing. It was great that he gave me advice on what to do in future to avoid problems - often IT people keep this information to themselves so that you remain dependent upon them. I would definitely recommend Mark.
Helen Keays, Ardens Grafton
Thank you for your rapid response in sorting out my computer problem - after clearing out some of the rubbish I can access my emails so much faster now.
Richard Walters, Alcester
When I called him to rectify nasty problems with my laptop, I was very happy with the prompt service but one particular problem, that seemed to defy all efforts to resolve it, promoted a challenge to him. I was very impressed by the amount of attention he gave and the ongoing support that went on for several days - he persisted and eventually came up with the solution. The fee was well worth the result!
Norman Woollon, Alcester
Mark arrived promptly to help us and it was good having an expert on the computer. He spent a long time on it and was most helpful. I would not hesitate to recommend my friends to make use of his services.
Jennifer Tutt, Alcester
Having read all the testimonials, there's not much more to say. I agree with them all and say how good it is to have someone in your house and be able to relax knowing that my computer is in safe hands. I was pleased to have such a quick response to my 'help' phone call and it was really useful to be given ideas and pointers on how to improve the care of the computer myself. All this for a reasonable rate. Thanks Mark.
Sue Blackburn, Alcester
We were very happy with an efficient and informative service, helping to clear any existing questions and concerns. We would not hesitate to recommend Mark.
Rosemary Southall, Alcester
After deliberating some weeks on who to call regarding my limping computer, I finally settled on Mark and wished I had called earlier. His advice was very helpful and I felt I could trust him as he didn't present me with a huge bill! I won't hesitate to call him again for advice or help in the future.
Rosalind-Marie Fallon, Bidford on Avon
For over 3 months I have been struggling to find someone to solve my computer problem at home. Numerous helplines have been unhelpful and various experts have blamed either the broadband connection, the server or the router. In desperation I searched for a local consultant who would be prepared to visit on site and sort the problem once and for all, so I called Lifeguard. Within a couple of hours, Mark had identified the problem and made the necessary corrections to my system. After more than 3 months of total frustration the problem has been solved. Prompt and professional, I wish I had called Mark earlier.
Alan Slater, Salford Priors
We run a small business and having a working computer is vital. My computer was not letting me use Windows and therefore I was not able to carry out my office work. I found Mark's website and read other people's testimonials and gave him a ring. He was at my office within half an hour and after nearly two hours he had managed to fix the problem. My internet connection was also a lot faster. He also gave me advice about the running of the computer which was very useful. His fee for the work he put in was very reasonable and I would not hesitate to use him again.
Tricia Bennett, Salford Priors
Resurrected my Vista laptop overnight - thanks!
Eva Dolnikova, Ettington
My knowledge of computers wouldn't fill a thimble so when my laptop failed for the third time, I knew I needed expert help. I rang Mark at about 6.30pm and 30 minutes later he arrived - and with the minimum of fuss he took my laptop away. He duly 'phoned me the following morning with the welcome news that my laptop was fully functional and that it was keen to come home! Mark reported the repair work in a computer folder for me, should I need to refer to it. This young man took the stress out of my predicament and he was as good as his word - at a very reasonable price. I would not hesitate to recommend Lifeguard Computer Care to anyone with a malfunctioning computer.
Mike Collingwood, Salford Priors
I was extremely impressed with how quickly Mark came to my aid when my computer died and how quickly he returned it to me in working order. He spent time explaining what he had done and how I could use my computer more efficiently. I am so pleased that I now have an expert I feel I can turn to for help and know it won't cost me an arm and a leg.
Valerie Witts, Bidford on Avon
Several months after my old laptop died, I have finally been able to recover nearly all the documents I had saved in it. Thanks Mark - nice to see that someone can explain the problem properly and work quickly on the solution without overcharging.
Loles Valera, Stratford upon Avon
I was pleased with how quickly Mark responded to my internet and laptop problem. He spent time looking at the issues arising and was able to fix them fast. He was very polite and I was very pleased I got good value for money. I would be happy to use Mark's sevices again and recommend him to friends and family.
Michelle Knight, Alcester
Mark had a very difficult problem with my PC but did not give up until the problem was solved. He explained everything to me in a way that I understood rather than 'techie' talk. His fee was very reasonable too. Certainly someone you can trust with your computer. I have recommended him to others - Thanks Mark.
Trish Sawko, Alcester
Mark Long from Lifeguard Computer Care was thoroughly professional and did a great job at an extremely reasonable rate. I highly recommend him if you're having any trouble at all with your laptop or desktop PC. From those little gremlins that slow everything up, to more complex problems, Mark will work hard to find a solution to improve your machine. I'm extremely pleased with the result of the work that Mark did for me.
Mark Spriggs, Bidford on Avon
Rapid and friendly response, problem solved.
Mike Clark, Alcester
I work from home and it is essential that I can rely on IT support which is prompt and achieves results, enabling me to maintain the service I offer my customers. Recently I had a problem with Microsoft Outlook, which with my limited IT skills and lack of time, I couldn’t solve. Mark was able to deal with the problem the day I called him and that meant I was able to stay in communication with my clients. He offered flexibility by working in the evening and also resolving a related problem a few days after the initial support. Another benefit was the remote access he used, which meant that I could leave Mark to get on with solving the problem remotely whilst I continued with other tasks, minimising the disruption to my commitments. Mark provided a professional and knowledgeable service, ideal for small business owners and busy professionals working from home. I would have no hesitation to call on his help again or recommend him to others.
Jayne Sharples, Birmingham
After a power failure, I had a fatal Windows crash. Mark recovered my system and in the process significantly speeded up my computer and set the right level of wireless security. He stayed with the problem until it was resolved. I am pleased to recommend his services if you have any computer software or operating problems.
Alf Manders, Alcester
I got a a new laptop today and I couldn't connect to the internet, so I asked Mark to come and have a look for me and he was really helpful. He came round straight away and fixed it.
Lindsey Rawlinson, Alcester
Mark from Lifeguard Computer Care came to see me very promptly and within a couple of hours had solved a networking problem I had for 18months or more. He also left me with an audit trail of work done which was new to me and followed up to check that I was satisfied and that the problem remained fixed.
All in all, I am very satisfied with his work and would recommend his services.
Nigel Peace, Stratford upon Avon
The most impressive thing about Mark is his patience and attention to detail. He painstakingly goes through all your problems, always asking exactly what programs you need and don't need. Amazingly, he does all this for a fixed price, agreed with you in advance, and never appears to rush a job. I have used many "pc doctors" before, all of whom charged by the hour, so you really had no idea what you were in for. With Mark, you know exactly how much you are going to pay, before he even arrives at your door. After one visit from him, my pc now runs much quicker and smoother.
I would have no hesitation recommending Mark for all your pc problems.
Graham Taylor, Stratford upon Avon
Sorted my laptop problems and at a good price, got the follow up help too if needed.
Just wanted someone I could trust and found that in Mark.
Addi Harris, Wilmcote
We have ca. 20 PCs operating in a local area network within our office. Our users range from very competent to beginners, and many of the machines are used by lots of different users with varying degrees of ability. Consequently, we have frequently encountered all sorts of issues relating to PC performance, unauthorised download/installation/removal of software, missing plug-ins, driver updates, internet sites being blocked, mapping and unmapping of network drives or devices, updating media players, data conversion and back-up, outlook/office problems etc.
Unlike many other IT professionals, Mark was able to explain the problems in a language which we all understood. He avoids using technical acronyms or jargon and talks in the language of the user. He has helped us to run a more efficient and a much more effective set of PCs which do what we want them to do, when we need them. In the past, we have outsourced our IT needs to various helpdesks, but Mark has provided us with the best all-round solution. I would have no hesitation in recommending Mark and certainly intend to use him again.
Steven Lowe, Stratford upon Avon
Thank you for getting my personal computer back up to speed! Mark knew exactly what he was doing. The service was professional and efficient, quick and effective - best of all - reasonably priced. Unlike a lot of computer technicians, he explained everything in terms I could understand. I will definitely use Mark again and recommend Lifeguard to others.
As a musician I needed to work out some recording technology for my music lessons and further development on sound and mixing on my laptop. I got back in touch with Mark who quickly put my mind at rest and installed an audio device plus software. Yet again his efficiency and flexibility in his knowledge and understanding were very welcoming. Thank you once again.
Tori Rushton, Stratford upon Avon
What can I say? You're talking to a person with no real knowledge of figuring out problems with a computer. However, Mark came to my rescue when I first started having problems with my laptop. He was able to resurrect my Windows and clean up the system. He then went on to install and configure the necessary new wireless network adaptor and he fixed my internet connectivity when Windows refused to cooperate. Quite a few things to do, but all successfully and efficiently resolved. He explained in easy language what he was doing and I had complete confidence in him to fix it. I will continue to use his service in the future if I encounter any further problems with my computers. A big thank you!
Marina Murkovic, Coventry
We were very impressed with Mark's commitment to rectifying a long term and tricky issue. A thorough and professional service with a non jargon explanation of all issues and resolutions.
Stuart and Carrie Harris, Alcester
Mark has helped me add a new dimension to my piano teaching business, by installing and setting up a recording facility on my laptop computer, complete with microphone. He gave thorough, clear ,verbal and written instructions for using the new program, and worked patiently with me while I learnt how to use it. When I encountered a difficulty, he came back at very short notice to help solve the problem. I most certainly recommend Mark, both for his friendly business like manner and expertise.
Kath Bigland, Stratford upon Avon
Mark very quickly understood and solved my problems with Microsoft Outlook. I couldn't open mail attachments properly and couldn't get spell-check to work in the right languages when switching between drafting in Spanish and English. He also helped me with other programs and general computer questions. I would not hesitate to recommend him - fast and reliable!
Maria Sacristan, Stratford upon Avon
Mark advised me and my wife about buying a new laptop. He researched the available options from various companies and sales outlets, and listed the potential advantages/disadvantages of those models, and also found the best prices for them. This was done over a period of days by email where Mark advised us and answered new questions which we raised, giving us internet sites with lists of models and their specifications which we could investigate.
He finally advised us on placing the order for us for the model we chose. When it arrived he helped us in the setting up of a wireless internet connection, shared with our current desktop computer. This was done by remote link, where for a space of about 3 hours we were linked by internet and by phone, so that we could receive direct instructions from Mark in Alcester. There were various complications with security software which needed sorting out, and a series of shorter follow up phone calls helped us iron about any ongoing glitches.
It is good to know that there is help available and that we can use the internet to establish a direct link to sort them out. Mark was able to spend time over our problems and patiently point us to the solutions.”
Bill and Sheila Fearnehough, Sheffield
I only wish I had found Mark's web site earlier as owning a new laptop I needed help to install many varied programs as quickly as possible. I had asked a couple of 'professional' computer 'know hows' and each time they gave me bigger problems than the last, advising me in computer language which was alien to me. Finding Mark was invaluable - he sorted and organised all my installation and programmes so quickly and gave me extra tuition in clear language which gave me even wider scope for use on my computer. I really recommend Mark for anyone who wants quick and efficient help without making anyone feel 'computer illiterate' and at a very reasonable price.
Sue Payne, Stratford upon Avon
I was having huge problems with my laptop, which I need for work as well as personal use. It was incredibly slow, taking ages to just start up and was really frustrating to use. Mark cleaned it up so that it now starts up in next to no time, all of the programs are much easier and faster to use. I had previously taken it somewhere else to try and get it going, but unfortunately they lost all of my photos, seemingly forever but Mark was able somehow to retrieve them. This was hugely important to me as I didn't have them stored anywhere else. He was quick and efficient and I would unhesitatingly recommend him to anyone having issues with their computer.
Eileen Kelly, Banbury